Question 1

What includes?

Accepted Answer

• Professional Guides.
 • Private transportation for the group throughout the trip.
 • Accommodation for every day.
 • Breakfast, Box lunch and dinner for every day.
 • The inclusion in the total rate of a transfer to and from the Airport is offered in a single schedule.

Question 2

What is not included?

Accepted Answer

• Airplane tickets.
 • Passports and visas.
 • Some value for airport or government tax upon entering the country.
 • Equipment for randonne or trekking.
 • Safety equipment (DVA, shovel and probe).
 • Value for excess baggage.
 • Insurance for trip cancellation or loss of luggage.
 • Alcoholic and non-alcoholic drinks.
 • Extra meals.
 • Transfer days do not include lunch, only one of our box lunches.
 • Personal transfer to and from the airport.
 • Tip.

Question 3

Cancellation policies

Accepted Answer

Terms and Conditions

1. Reservation and payments:
You can transfer your reservation directly through your bank or pay with a credit or debit card using a payment link. The transaction cost must be paid by the client.
Reservation deposit:
A deposit of USD500 is required to confirm your reservation.
Difference:
The difference in the experience must be paid 60 days before the trip. To formalize a reservation for any of our experiences, you must pay 100% of the total
of the program.

2. Cancellation and return policies:
The reservation deposit is non-refundable, but you can keep it as a credit for another date if you have to cancel your trip.
If you decide to cancel your travel plan between 60 and 45 days before the start of the trip: 75% of the difference will be refunded.
Between 44 and 30 days before the start of the trip: 50% of the difference will be refunded.
Less than 30 days: no refund.

3. Travel insurance
Although as Casa Rio Experience we have insurance for our clients, we recommend taking travel insurance that includes personal accidents, medical expenses, loss of luggage and trip cancellation.

4. Change of itinerary
Due to uncontrollable circumstances, the itinerary may be modified for the safety of our clients.
If a change of itinerary must be made, we will provide you with an alternative of the same or similar value paid.
We remind you that you will be visiting a mountain area, so there is a possibility that we may have to adjust the programs by changing some of the activities that are included to protect the safety of our guests and avoid accidents, for example.
climatic reasons.
If for weather reasons the activities described in the programs cannot be carried out, there will always be alternatives for our guests.
However, returns cannot be made due to weather reasons.

5. Travel documents
Make sure you have a valid passport, visas and all documents required for entry to the country.

6. Safety and health
We appreciate you completing and signing the registration form, where you will find detailed information about your experience.

7. Special requirements
We appreciate you informing us in advance of any requirements or preferences for your trip, we will do everything possible to ensure that they are met.
By booking with us, you agree to all the terms and conditions described.
If you have any questions please do not hesitate to contact us and we will be happy to resolve
any questions associated with your trip.

Question 4

Where is Casa Río Lodge located?

Accepted Answer

We are in Malalcahuello commune of Curacautín Region of Araucanía, Chile.
From the Capital Santiago it is possible to arrive by car or plane.
Car: Distance of 718 km. When leaving Santiago you must take route 5 south to the town of Victoria, then continue to Curacautín, from there advance 30 km to Malalcahuello.
Plane: You can take a plane from the city of Santiago to Temuco. The distance from Temuco to Malalcahuello is 140 km. Our programs include transfer for the entire group from the Temuco airport.

Question 5

What makes Casa Río Experience unique?

Accepted Answer

At Casa Río Experience, every detail is designed to connect you with yourself and with nature. We offer unique experiences tailored to each season that combine adventure, relaxation, and sustainability in an exclusive natural setting. From personalized activities in the mountains to unforgettable moments in one-of-a-kind landscapes, our commitment is to make every visit an authentic and memorable experience. Here, you don’t just enjoy—you transform the way you experience nature.

Question 6

What is the Weather like in Malalcahuello?

Accepted Answer

Malalcahuello has an oceanic climate. Rain falls on all months of the year. The annual temperature is 16° and the average annual precipitation is 989 mm, the average humidity is 80%.
Between the months of November and April it is characterized by having a pleasant temperature and little precipitation. During the months between May and October temperatures drop and therefore precipitation increases.
During the months between June and October we have low temperatures and snow, making it a perfect time for winter sports.

Question 7

What are the perfect months for randonnée practice?

Accepted Answer

Between September and November